Comments on: Mint.com staff have a reading comprehension problem.

By: Soda jerk

Soda jerk — Sat, 27 Jun 2015 13:14:53 +0000

You should be so lucky if you were dealing with Mint. The problem is you’re really dealing with Intuit, who bought Mint a few years ago . Intuit is the most unresponsive company I have ever come across. Ask anyone who is forced to still use Quicken for Mac 2007 because they can’t seem to figure out how to produce a functional replacement.

By: Steven

Steven — Wed, 29 Aug 2012 06:03:52 +0000

In reply to Maureen. I signed up for mint just a few days ago. And I agree with all of your problems. It is already August 2012, and they still have a lot of arithmetic issues. I don't understand how they got so many awards when their transactions and accounting don't even add up.

By: Maureen

Maureen — Thu, 10 May 2012 15:45:00 +0000

I started using Mint this year and have had SO many problems! In one case, a paycheck deposit never showed up in my transactions even though my account balance is correct. I have been waiting for 3 MONTHS while their “engineering team is working on this issue.” Similarly, I’ve been waiting forever for a proper response as to why in budgets for two different months, the total dollar amount they show I’ve spent in the category “everything else” does NOT match the individual transaction amounts if you add them up. That’s a serious problem! I mean, we are talking simple arithmetic here that does not work properly for budgeting software! The customer service reps acknowledge the discrepancy but have done nothing to resolve it. And their email system is maddening- why can’t they give me the option to call someone, or at least have a live chat session like every other online product out there?? So frustrating!

By: Einstein X. Mystery

Einstein X. Mystery — Wed, 02 May 2012 17:51:44 +0000

Keep calling them until they 1. understand your question, and 2. address it.

Don’t let lousy customer service be victorious.

By: Teb

Teb — Tue, 01 May 2012 20:23:48 +0000

I’ve had very similar problems with issues that didn’t even require them to reach outside their engineering team. Their responses on the forums are completely dense and don’t address the questions asked.

On the customer support email they answer like 1 of every 3 emails.

I’m still using Mint. I’ve just had to find workarounds for multiple issues. Luckily none of my issues have been as major as yours.